Terms & Conditions
Returns and Replacements Policy
We feel it is important our customers have the opportunity to inspect their purchases in the same way as visiting a shop. We understand it is ok to change your mind. We offer a 14 days return policy if you change your mind and 30 days replacement should anything go wrong with your purchased item. However, all we ask is you contact us with 14 days for a refund and the purchased item is returned to us in its original condition and in its original box and for this reason, we recommend that you keep the original box for at least 30 days.
Once we have received the product back, we will issue a refund via original payment method or we will dispatch a replacement the next day.
We offer free shipping to UK MAINLAND only. Worldwide shipping is available at an extra cost.
Shipping for Scooters with Lithium batteries are only available for European countries.
Viper Scooters Ltd retains the right to cancel and refund an order if shipping is not available for the destination or the items.
All our scooters come with a 1-year parts warranty, not including parts subject to wear and tear such as tyres, brakes, seats etc.
Batteries are only covered for 6 months and chargers for 3 months. Even though Hydraulic Brakes do come under items that are subject to wear and tear but we offer a 6 months warranty on those as a goodwill gesture to our customers.
IMPORTANT NOTE: Our warranty is only for parts; any repair costs are not covered. Our aim is to put instructional videos on our website for repairs and maintenance and we are happy to provide customers with any additional information for this via phone or email. We may replace warranty parts free of charge at our workshop but it will be the customer’s responsibility to bring the scooter to us and have it collected. This warranty parts replacement is also subject to availability of our engineers and will have to be booked in advance with Viper Scooters and cannot be done on while you wait basis.
Once the refund has been approved, it may take up to 10 working days in case of a returned item or an special order and up to 3 working days in case of cancelled orders.
VIPER QUADS LTD
Company No: 07608736
VAT No: GB137 8675 70
Executive House, Central Way,
North Feltham Trading Estate,
Feltham, London TW14 0XQ
Tel: 020 3865 8658
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